Legal notice
These general terms and conditions apply to any order placed on dixonzeparis.com by a consumer. They set out the rules for ordering, payment, delivery, withdrawal and applicable warranties.
Last updated: 11 May 2026
The dixonzeparis.com website is operated by DIX-ONZE, a société à responsabilité limitée (French limited liability company) with share capital of €1,000, registered with the Bobigny Trade and Companies Register under number 877 977 629 (SIRET: 877 977 629 00014) and intra-Community VAT number FR40 877 977 629.
Registered office: Centre Fashion Center, 70 avenue Victor Hugo, 93300 Aubervilliers, France.
NAF/APE code: 46.90Z (Non-specialised wholesale trade). Company incorporated in 2019.
For any question regarding these terms, please contact us at contact@dixonzeparis.com.
These general terms and conditions of sale (the "Terms") govern, without restriction or reservation, all sales concluded by DIX-ONZE with non-professional consumers (the "Customer") on the dixonzeparis.com website (the "Site").
Placing an order on the Site implies the Customer's full and unreserved acceptance of these Terms. The Customer acknowledges having read and understood these Terms before placing an order.
DIX-ONZE reserves the right to amend these Terms at any time. The Terms applicable to an order are those in force on the date the order is placed.
The products offered for sale on the Site are those listed in the online catalogue at the time of consultation by the Customer. Photographs and descriptions are provided for guidance only and are not contractually binding on DIX-ONZE.
Product prices are shown in euros, all taxes included (TTC), with French VAT at the applicable rate, excluding shipping costs. DIX-ONZE reserves the right to change its prices at any time, on the understanding that products are invoiced at the prices in force at the time the order is recorded.
Product offers are valid for as long as they are visible on the Site, subject to availability. If a product is unavailable after an order has been placed, the Customer will be notified by email as soon as possible and may request, at their choice, partial dispatch of the order, cancellation with full refund, or a credit note.
To place an order, the Customer follows the online checkout process on the Site, which includes the following steps:
The Customer is invited to review the order before final validation. Any order validated by the Customer constitutes irrevocable acceptance, subject to the right of withdrawal set out in section 7 below.
An order confirmation email will be sent to the Customer at the email address provided. This email summarises the products ordered, the price and the delivery address. The contract of sale is concluded between DIX-ONZE and the Customer upon DIX-ONZE's confirmation of the order.
DIX-ONZE reserves the right to refuse or cancel any order from a Customer with whom there is an unresolved payment dispute on a previous order, or where fraud is suspected.
Payment is made exclusively online by credit or debit card (Carte Bleue, Visa, Mastercard, American Express), Apple Pay or Google Pay, via the secure payment provider Stripe.
All transactions are protected by the 3D Secure 2 protocol (strong customer authentication). Stripe is PCI-DSS Level 1 certified, the highest level of certification in the payments industry. At no point do full card details transit through or are stored on DIX-ONZE servers.
The card is charged at the time the order is validated. The order will only be processed once payment has been accepted by the relevant banking institutions.
Orders are delivered by our partner carrier Easy Express.
Delivery zones, lead times and shipping costs are detailed on the Shipping & returns page. As a guide: standard delivery is free in mainland France and charged at €12 for the rest of the European Union (free over €120 of purchase).
Delivery times are given for guidance only and are not guaranteed. Any reasonable delay shall not give rise to any damages or order cancellation, except as provided by Article L.216-2 of the French Consumer Code.
Risk in transit passes to the Customer the moment the goods leave DIX-ONZE's premises. If a parcel arrives damaged, the Customer must register reservations with the carrier and notify DIX-ONZE as soon as possible.
In accordance with Article L.221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the last item ordered to exercise their right of withdrawal, without having to give reasons or pay penalties, except for the return shipping costs.
To exercise this right, the Customer must notify their decision to withdraw by an unambiguous statement, by email to contact@dixonzeparis.com, giving their full name, address, order number and the list of products concerned.
The Customer may also use the standard withdrawal form set out in the schedule to Article R.221-1 of the French Consumer Code, available on simple request from the address above.
Products must be returned to DIX-ONZE within fourteen (14) days of notification of the decision to withdraw, in their original condition, complete and with their tags, so that they can be resold as new.
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to sealed goods which cannot be returned for reasons of hygiene or health protection (underwear, personal accessories) once unsealed by the Customer after delivery.
For orders delivered to mainland France, DIX-ONZE covers the return shipping costs: a pre-paid return label is included in every parcel.
For orders delivered to the rest of the European Union, in accordance with Article L.221-23 paragraph 2 of the French Consumer Code, the direct cost of returning the products is borne by the Customer.
The Customer is advised to keep proof of dispatch (receipt, tracking number). DIX-ONZE recommends sending returns by tracked service: DIX-ONZE cannot be held liable for the loss or damage of the parcel during return transit.
In the event of withdrawal, DIX-ONZE will refund all sums paid by the Customer, including the original delivery costs (except any additional costs if the Customer expressly chose a more expensive delivery method than the standard one offered), without undue delay and at the latest within fourteen (14) days from the date on which DIX-ONZE is informed of the Customer's decision to withdraw, in accordance with Article L.221-24 of the French Consumer Code.
DIX-ONZE may, however, defer the refund until the products have been received back, or until the Customer has provided evidence of having sent the products, whichever is the earlier.
The refund will be made using the same payment method as that used by the Customer for the original transaction, unless the Customer expressly agrees to a different payment method, and at no cost to the Customer.
All products sold on the Site benefit by right from the legal warranty of conformity provided for in Articles L.217-3 et seq. of the French Consumer Code, which covers any lack of conformity existing at the time the goods are delivered, for a period of two (2) years from delivery.
The Customer may request, at their choice, the repair or replacement of the non-conforming goods. If repair or replacement is impossible, or if it cannot be carried out within one month, the Customer may obtain rescission of the contract or a price reduction.
When relying on the legal warranty of conformity, the Customer is exempted from proving the existence of the lack of conformity for twenty-four (24) months following delivery of the goods.
The legal warranty of conformity applies independently of any commercial warranty that may be granted.
The Customer also benefits from the warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code, allowing them to obtain a price reduction if they keep the goods, or rescission of the sale with a full refund if they return them.
Action arising from latent defects must be brought by the Customer within two (2) years of discovering the defect (Article 1648 paragraph 1 of the French Civil Code).
For any complaint, request for information or warranty claim, the Customer may contact DIX-ONZE customer service:
Customer service undertakes to respond within a maximum of forty-eight (48) working hours.
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, DIX-ONZE makes available a consumer mediation scheme. The mediation entity selected will be communicated by DIX-ONZE shortly and will appear on this page as well as on the order confirmation.
In the event of a dispute arising from the performance of this contract, and after attempting to reach a direct amicable resolution with DIX-ONZE customer service, the consumer Customer may submit the dispute to the designated consumer mediator, free of charge.
The Customer may also use the European Online Dispute Resolution (ODR) platform made available by the European Commission at the following address: https://ec.europa.eu/consumers/odr.
DIX-ONZE shall not be held liable for non-performance of the contract concluded in the event of force majeure, total or partial disruption or strike — in particular of postal services, transport and/or communications — flood, fire or any other event constituting force majeure within the meaning of French case law.
DIX-ONZE shall not be held liable for any indirect damage resulting from the use of products ordered on the Site.
Nothing in these Terms shall deprive the consumer Customer of the benefit of the mandatory provisions of French law, in particular those relating to the legal warranty of conformity, the warranty against hidden defects, or liability for defective products.
These Terms and any operations arising from them are governed by French law, to the exclusion of any other law.
In the event of a dispute, and after a failed attempt at amicable resolution, the French courts shall have sole jurisdiction. In accordance with the provisions of the French Code of Civil Procedure applicable to consumers, the Customer may bring proceedings, at their choice, before the court of the place where they were resident at the time the contract was concluded or where the harmful event occurred.